Senior Product (UX) Designer

Mark43 is a cloud-based public safety platform committed to improving the safety and quality of life for communities through modern technologies. The Senior Product (UX) Designer will lead the product design process, collaborating with cross-functional teams to create impactful designs for law enforcement and first responders, while ensuring design consistency and advocating for user needs.

Responsibilities:

• You will own the 0-1 product design process by conducting research, designing solutions from insights, iterating based on data, and collaborating closely with product and engineering to deliver best-in-class products
• You will collaborate with cross-functional teams to facilitate design thinking and innovation
• You will lead design solutions for law enforcement, EMS, firefighters, other first responders, and 911 dispatchers. The design focus will be on enhancing public safety, improving their focus, and minimizing cognitive load through effective information design, intuitive visual designs, dynamic animations, and responsive feedback mechanisms
• You will design across devices—ranging from multi-panel workstations to in-vehicle laptops, tablets, and mobile apps across various environments. Experience with responsive design, map interactions, and multimodality is nice to have
• You will proactively standardize design across the team for conducting feedback, planning roadmaps, and supporting engineering to drive the work forward
• You will present design solutions to our customers and leadership teams, actively seeking feedback, and iterating quickly
• You care deeply about product craftsmanship while efficiently prioritizing and completing design tasks, e.g., in Figma, and contribute to design systems and consistent pattern libraries
• You will drive AI/ML across the product portfolio, from adoption in design methodologies to advancing adoption in the product
• You will guide discovery ownership process including understanding the problem, conducting user research, generating ideas, collaborating cross-functionally and maintain design consistency

Requirements:

• 7+ years of professional product design experience
• 3+ years of designing complex enterprise SaaS products
• Experience leading qualitative and quantitative UI/UX/user research
• Experience with end-to-end design and shipping products
• Ability to work in a fast-paced environment
• Experience working in law-enforcement, fire, or EMS software is a plus
• Experience co-designing with customers
• Experience designing features for situational awareness
• Excellent visual design and presentation skills
• Understanding of native iOS and Android applications is helpful
• Experience with AI/ML technologies