Principal Product Manager, Partner Platform

DigiCert is a global leader in intelligent trust. We are seeking a Principal Platform Product Manager to own the product strategy, requirements, and platform implications for DigiCert partners. This role will be responsible for translating the commercial, operational, and technical needs of partners into durable platform capabilities.

Responsibilities:

• Own the collective partner vision for Platform, including strategy, planning, and execution - and share accountability for the outcome
• Serve as externally facing subject matter expert with partners audiences to gain deep understanding of their needs, represent strategy and roadmap, solicit participation in proof of concepts, beta releases, advisory counsels
• Serve as thought leader for partner requirements at DigiCert: meets with analysts to discuss market dynamics and competitive positioning, publish articles/white papers, post relevant content to engage with their external stakeholder community
• Works closely with Finance to develop Pricing and Packaging strategies
• Works closely with Marketing to develop GTM strategy, messaging, positioning and supporting artifacts
• Own and understand partner-specific platform requirements such as multi-tenancy, support for hierarchical organizations, automated provisioning/deprovisioning, delegated administration, support for partner-specific entitlement and billing models, reporting and alerting; serve as subject matter expert for Partner requirements across functions to drive collaboration and achieve alignment on objectives, requirements, dependencies, design, and implementation
• Leads the decomposition of strategic objectives into phased operational and tactical goals and measures that translates into platform implications (e.g. APIs, metering, lifecycle management, reporting, portal), and work with the teams in each of these areas establish requirements, align on priorities, and choreograph delivery
• Lead the discussion to set business priorities that feed into the planning and execution of Partner Platform in close collaboration with other product teams and functions to ensure alignment with the needs of the business
• Responsible and accountable for the technical vision, strategy, planning and execution - and shares accountability for the outcome
• Work across all platform teams (e.g. Access Control, API, Common Services, Customer Experience) on roadmap planning cycles, backlog discovery and prioritization, pre-development design and alignment, and operational execution
• Be responsible and accountable for partner-specific acceptance and success criteria of every platform release with partner implications
• Leads the buy/build assessment for platform components where appropriate, along with vendor assessment and proposal
• Owns the technical definition, prioritization and hygiene of product backlog(s) throughout the concept through delivery process
• Owns the execution and outcome by partnering closely with immediate platform core team (Engineering, Architecture & UX) as well solutions core teams to represent business objectives along with supporting requirements to realize value, and to problem solve obstacles to delivery

Requirements:

• 10 + years of experience in a technical or product role
• Proven experience and depth of understanding of Partner business models and the technical challenges and solutions required
• Credential or degree in business or engineering/computer science
• Proven aptitude for cross-functional diplomacy leading complex initiatives with portfolio-wide implications and impact across all organizational functions
• Demonstrated ability to lead the solutioning to deconstruct technical challenges to meet stakeholder requirements and platform objectives
• Mastery of balanced decision making and decision follow-through – including problem definition, alternative definition and selection, trade-off analysis, success criteria definition, and overall execution
• Able to earn credibility as the internally recognized specialist on complex platform technical and business matters. Uses judgment within broadly defined policies and practices and solves most problems without assistance
• Experience and demonstrated dedication managing and meeting the expectations and requirements of internal and external customers; seeking first-hand customer information and using it to inform feature definition and development; bringing a cohesive perspective of the customers to their work
• Profiecent decision making and decision follow-through – including defining a problem, identifying different alternatives, selecting and implementing the best alternative, and evaluating results to success criteria
• Highly detail-oriented and able to manage many tasks for multiple requesters simultaneously
• Ability to foster credibility amongst peers, to find common ground and solve problems for the good of all, represent their own interests yet be fair to other groups, can solve problems with with a minimum of disruption/escalation
• Platform Product Management Experience
• MBA or Advanced Technical degree/credentials