Account Manager - Expansion Sales(B2B SaaS, Chicago)

Zenoti is a leading provider of cloud-based software solutions for the beauty and wellness industry. The Account Director will be responsible for driving growth and retention within Zenoti’s strategic North America accounts by building executive relationships and expanding the adoption of the company's AI-powered platform.

Responsibilities:

• Drive revenue growth by identifying, positioning, and closing upsell and cross-sell opportunities across Zenoti’s add-on solutions and AI-powered products
• Develop deep, trusted relationships with C-level and senior stakeholders to align Zenoti with customers’ business strategies
• Build and execute strategic account plans that address customer objectives, operational challenges, and growth goals
• Act as a trusted advisor, guiding customers on business strategy, operational efficiency, customer experience, and expansion across locations and solutions
• Partner cross-functionally with Customer Success, Product, Marketing, and Services teams to deliver a seamless customer experience
• Monitor client health and usage metrics, surfacing opportunities for optimization and measurable ROI
• Maintain accurate forecasting, pipeline management, and account documentation in internal systems
• Stay ahead of industry trends, competitor activity, and emerging technologies to provide forward-looking guidance to clients

Requirements:

• 10+ years in a quota-carrying enterprise SaaS role, with proven success in account management and expansion
• Consistent record of over-achievement in exceeding targets in account management and sales roles within the SaaS industry
• Strong understanding of cloud and AI-driven technologies with the ability to translate complex solutions into clear business value
• Exceptional communication, executive presence, and ability to engage both technical and non-technical audiences
• Self-starter with strong business acumen and ability to thrive in a fast-paced, collaborative environment
• Willingness to travel for client meetings and industry events across North America