Finance Director, GTM Business Support

Sonar is driving the future of agent-centric software development, and they are seeking a Finance Director to serve as the dedicated financial business partner for their Customer Success, Support, and Renewals organization. The role involves driving financial transparency, supporting strategic decision-making, and ensuring operational efficiency at scale.

Responsibilities:

• Act as the primary finance business partner to the Head of Customer Success, Support, and Renewals, providing proactive financial guidance and decision support
• Own the annual planning, monthly and quarterly forecasting, and monthly actuals analysis for all CS, Support, and Renewals cost centers
• Build and maintain financial models tracking headcount, capacity, and operating spend across the organization
• Develop and monitor key performance metrics including gross retention, net revenue retention (NRR), renewal rates, and cost-to-serve
• Partner with Revenue Operations and Sales Finance to align on ARR, churn, and expansion forecasts that flow through renewals
• Prepare and present monthly and quarterly business reviews for GTM leadership and the CFO
• Identify financial risks and opportunities; proactively surface recommendations to the business
• Support headcount planning and workforce decisions in close collaboration with HR and GTM leadership
• Contribute to cross-functional finance initiatives including long-range planning and GTM efficiency analysis