ServiceNow Program Manager

Job Description

We are seeking a ServiceNow Program Manager to join our dynamic team. The ideal candidate will have strong experience in Agile program delivery, Scrum execution, and cross-team coordination within large-scale platform initiatives and a proven ability to drive feature readiness, manage dependencies, and deliver to milestones and release plans.

Responsibilities:

• Manage and maintain Scrum boards to ensure accurate visibility into work in progress, backlog items, and priorities.
• Track feature readiness and ensure dependencies are identified and managed.
• Monitor agile metrics and delivery progress to support effective decision-making.
• Coordinate milestone planning and execution across teams.
• Support release planning activities, ensuring timelines and deliverables are clearly defined and communicated.
• Collaborate with product owners, engineering teams, and stakeholders to remove blockers and drive on-time delivery.

Required Skills & Qualifications:

• Proficiency in Agile and Scrum practices, including backlog management and Scrum tooling.
• Strong dependency management and risk mitigation skills.
• Clear communication and stakeholder management abilities.
• Experience coordinating milestones and release plans across multiple teams.

Preferred Skills:

• Experience with ServiceNow platform programs or similar enterprise platforms.