Key skills
Product marketingContact center technologiesCCaaS platformOmnichannel strategyData analysisGo-to-market strategyCompetitive intelligenceSales enablementGoAIProduct ManagementCommunicationPresentation SkillsSales
About this role
Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Senior Product Marketing Manager will focus on voice and digital channel engagement, crafting strategic messaging, managing go-to-market strategies, and collaborating with cross-functional teams to enhance customer experience and drive growth.
Responsibilities:
- Craft strategic messaging that differentiates us from competitors and targets contact center leaders, driving sales throughout the funnel for both prospects and customers
- Define and manage go-to-market strategy for our products, including messaging, positioning, launch planning, use cases, customer stories, sales enablement, and customer adoption
- You'll partner with customer-facing teams to create impactful narratives, content, collateral, and training to drive acquisition, conversion, and expansion, fueling growth at all stages
- Conduct research to understand rivals' strengths, weaknesses, and opportunities
- You will be responsible for developing sales and customer-facing content, including videos, webinars, and product assets that effectively convey core messages
- You will work collaboratively with the marketing teams to assist in developing a campaign, demand generation, website content, and other marketing activities
- Collaborate with product management to understand our product vision and upcoming features, using your expertise on the market and customers to effectively communicate externally and shape our product's future
- Represent Five9 at events, webinars, and other customer-facing activities
Requirements:
- 5+ years of Product marketing (or equivalent) experience; demonstrated success in marketing CX, CCaaS, or AI technology solutions
- Bachelor's degree in Business or Marketing Management
- Strong communication skills, including excellent verbal, written, and presentation skills
- Adept at working cross-functionally
- Fast learner, detail-oriented, and must enjoy fast-paced work environments
- MBA preferred