UX Product Manager

Rev.io is a company that provides configurable software for billing and customer management to service providers in various industries. They are seeking a UX Product Manager to drive the user experience strategy, focusing on improving workflows and customer satisfaction through user-centered design principles and collaboration with cross-functional teams.

Responsibilities:

• Champion the end-to-end user journey across the Rev.io platform, ensuring consistency and usability throughout the customer lifecycle
• Identify friction points, workflow inefficiencies, and opportunities to improve adoption, productivity, and customer satisfaction
• Advocate for user-centered design principles across all stages of product development
• Conduct user interviews, focus groups, customer feedback sessions, and workflow reviews to understand customer needs and pain points
• Analyze customer behavior, support trends, and product usage data to uncover opportunities for improvement
• Collaborate with Customer Success, Professional Services, Sales, and Support teams to gather insights from the field
• Partner with Product Owners to align product functionality with user expectations and business objectives
• Create wireframes, prototypes, user flows, and experience recommendations that guide product development
• Validate designs with customers and stakeholders, incorporating feedback through iterative improvements
• Help define product requirements and acceptance criteria with a strong focus on usability and workflow efficiency
• Collaborate with Enterprise Platform Engineering teams to influence reusable components, design standards, and platform consistency
• Contribute to the evolution of Rev.io's design system and UX best practices
• Ensure new functionality aligns with established patterns while supporting scalability and maintainability
• Utilize modern AI-powered tools such as Figma AI, Cursor, Claude Code, and similar technologies to accelerate research, prototyping, design exploration, and development collaboration
• Explore innovative ways to leverage AI to improve product experiences and internal design processes

Requirements:

• 4+ years of experience in Product Management, Product Ownership, UX Design, or a related role within a SaaS environment
• Strong understanding of user-centered design principles, usability testing, and customer research methodologies
• Proven experience designing and delivering complex workflows within enterprise software applications
• Ability to translate customer insights into actionable product recommendations and requirements
• Experience collaborating with cross-functional teams including engineering, product, customer success, and executive stakeholders
• Excellent communication, facilitation, and presentation skills
• Experience using modern design and prototyping tools, including AI-assisted design workflows
• Experience in telecommunications, managed service providers (MSP), billing, subscription management, or related industries
• Experience working with quote-to-cash, PSA, billing, field service, CRM, or ERP platforms
• Familiarity with component-based front-end frameworks and design systems
• Experience helping shape products in active development, beta programs, or rapidly evolving product environments
• Understanding of accessibility standards and best practices for enterprise software
• Experience working in Agile product development environments