Customer Success Manager - Southeast /NC/SC

BrainPOP is a company that provides engaging learning experiences for kids and has been trusted by educators and parents for over two decades. The Customer Success Manager will oversee a school book of business, driving engagement, retention, and growth while managing partner schools from onboarding to renewal and identifying upsell opportunities.

Responsibilities:

• Manage and be accountable for the success of partner schools from onboarding through renewal
• Successfully identify growth opportunities, initiating conversations regarding expansion and growth with our current customers in your territory, and upselling partner resources in subscribed schools
• Develop deep knowledge of the BrainPOP product, a prerequisite for providing world-class aid and service to educators
• Act as the relationship manager and oversee all aspects of partners' onboarding and implementation process
• Communicate consistently with district and school leaders to ensure the ongoing use of BrainPOP, gather feedback, relay new features, and address
• Monitor and maintain high levels of customer satisfaction while managing partner expectations
• Join others in Customer Success to develop innovative ways to leverage technology to communicate and prop up all of BrainPOP’s users
• Work united with other internal BrainPOP teams, communicating observations and feedback from school partners to help inform future product development efforts

Requirements:

• 2-3+ years experience in software sales and/or account management in K-12
• Experience managing a high-volume BoB
• Proven capability in identifying value-based opportunities for current partners while advocating for their needs internally and externally
• Experience with software implementations (K-12 is a plus)
• Experience with a CRM and the ability to forecast and create reports to inform management about strategic decision-making
• Ability to manage projects and programs with some complexity
• Experience in a K-12 district is a plus