Bilingual Customer Service Representative - Group and Individual Insurance

Medavie Health Services is a national health solutions partner dedicated to improving the wellbeing of Canadians. They are seeking a Bilingual Customer Service Representative to provide support and service to members, ensuring the highest level of customer service in a team-oriented environment.

Responsibilities:

• Provide support and service to members
• Effectively problem solve and contribute positively to a team environment
• Provide the highest level of customer service possible

Requirements:

• You love helping people – this is non-negotiable
• You are a strong communicator – through email and phone, you are clear, concise, and friendly
• You bring a positive, solutions-oriented attitude to every challenge
• High school diploma required; post-secondary or equivalent experience
• Strong attention to detail in a dynamic environment
• Ability to work independently in a remote environment; ensuring you are able to sit while using a computer and a headset for prolonged periods of time
• Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment
• Strong technical aptitude – you can navigate multiple applications while supporting callers
• You are a problem-solving master; you understand the callers needs and learn quickly how to get the best results in any environment
• Fluently Bilingual (English & French) written and spoken is required