Senior Product Marketing Manager - Voice & Digital Engagement

Five9 is a leading provider of cloud contact center software, dedicated to enhancing customer experience. They are seeking a Senior Product Marketing Manager for voice and digital engagement to develop strategic messaging, manage go-to-market strategies, and collaborate with various teams to drive product success.

Responsibilities:

• Craft strategic messaging that differentiates us from competitors and targets contact center leaders, driving sales throughout the funnel for both prospects and customers
• Define and manage go-to-market strategy for our products, including messaging, positioning, launch planning, use cases, customer stories, sales enablement, and customer adoption
• Partner with customer-facing teams to create impactful narratives, content, collateral, and training to drive acquisition, conversion, and expansion, fueling growth at all stages
• Conduct research to understand rivals' strengths, weaknesses, and opportunities
• Develop sales and customer-facing content, including videos, webinars, and product assets that effectively convey core messages
• Work collaboratively with the marketing teams to assist in developing a campaign, demand generation, website content, and other marketing activities
• Collaborate with product management to understand our product vision and upcoming features, using your expertise on the market and customers to effectively communicate externally and shape our product's future
• Represent Five9 at events, webinars, and other customer-facing activities

Requirements:

• 5+ years of Product marketing (or equivalent) experience; demonstrated success in marketing CX, CCaaS, or AI technology solutions
• Bachelor's degree in Business or Marketing Management, MBA preferred
• Strong communication skills, including excellent verbal, written, and presentation skills
• Adept at working cross-functionally
• Fast learner, detail-oriented, and must enjoy fast-paced work environments