Customer Success Manager- Dallas (Remote)

Revuze is an AI Enterprise SaaS company that helps the world’s leading brands truly understand their customers. They are seeking an experienced Customer Success Manager to drive customer engagement and ensure clients gain maximum value from their AI-driven insights platform.

Responsibilities:

• Strengthen customer engagement and increase product adoption and usage
• Drive retention by proactively identifying risks and implementing success plans
• Deliver professional value by aligning customer business needs with Revuze’s data and insights capabilities
• Serve as the bridge between customers and our internal teams — product, data, and insights — to ensure seamless collaboration and tailored solutions
• Lead onboarding, training, and ongoing optimization for enterprise accounts
• Conduct regular business reviews, demonstrating ROI and identifying growth opportunities
• Advocate for customers internally and influence product direction based on their feedback and evolving needs
• Collaborate closing with Account Management in an effort to drive maximum value for Revuze within the accounts you are responsible for

Requirements:

• 5+ years of experience in Customer Success or Account Management within Enterprise SaaS environments
• Proven success in managing global enterprise accounts with complex organizational structures
• Background in CPG, Market Research, MarTech, or Consumer Insights- a strong advantage
• Strong analytical skills and the ability to connect data insights to strategic business outcomes
• Excellent relationship-building, communication, and presentation skills
• Proactive, collaborative, and passionate about driving customer success
• Tech-savvy, curious, and comfortable engaging with AI-driven or analytics platforms