Associate, Platform Operations

BranchLab is an AI-native healthcare commercialization platform that helps pharmaceutical brands and healthcare marketers optimize their audience engagement. The Associate, Platform Operations will support the setup, QA, delivery, and tracking of audience-led campaigns, ensuring accuracy and timely execution in a fast-paced startup environment.

Responsibilities:

• Support low- to medium-complexity audience builds and distributions with guidance from Platform Operations team members
• Execute defined workflows for audience setup, distribution, QA, status tracking, and documentation
• Help ensure accuracy across audience logic, codes, taxonomy, rates, client seat IDs, delivery status, and other setup details
• Monitor assigned delivery tasks and raise blockers, inconsistencies, or unclear requirements early
• Maintain clear documentation of delivery status, required inputs, completed QA steps, and open issues
• Complete QA steps carefully to help ensure audience builds and distributions are accurate before delivery
• Review audience setup details, delivery instructions, partner requirements, and internal trackers for completeness and consistency
• Follow established best practices for documentation, QA, partner communication, and delivery tracking
• Identify opportunities to reduce errors, clarify workflows, and improve delivery timelines
• Support initial troubleshooting when audience delivery, activation, or campaign setup issues arise
• Gather relevant context, documentation, screenshots, partner updates, and internal details to help diagnose issues
• Escalate delivery issues, data discrepancies, timeline risks, or unclear partner responses appropriately
• Track open troubleshooting items and communicate updates to internal stakeholders
• Learn how campaign performance, audience quality, partner workflows, and client objectives influence troubleshooting decisions
• Work closely with Platform Operations team members to complete assigned tasks accurately and on time
• With support, collaborate with Client Services and other internal partners to understand client objectives, requirements, timelines, and delivery expectations
• Provide helpful status updates and context when asked
• Contribute to a supportive, collaborative team culture where accuracy, responsiveness, and client impact matter — and where teammates help each other do great work
• Build an understanding of how audience strategy, campaign performance, delivery partners, and client goals connect