Junior Customer Success Manager - Consumer Trends SaaS

Spate is a machine intelligence platform used by top industry beauty brands for marketing and product innovation. They are seeking a detail-oriented Junior Customer Success Manager to manage client relationships, drive retention, and ensure product adoption for beauty brands.

Responsibilities:

• Own a portfolio of accounts across multiple tiers; manage relationships, health, and outcomes end-to-end
• Lead structured onboarding and training for new clients, ensuring fast time-to-value and strong product adoption
• Monitor account health and proactively engage at-risk accounts before churn signals escalate
• Drive renewal conversations, negotiate contracts, and maintain a high net revenue retention rate
• Conduct regular check-ins and strategic touch points with key stakeholders
• Translate platform data into actionable use cases tailored to each client's business goals
• Maintain clean, up-to-date records in CRM (HubSpot/ChurnZero) — activity logging, health scores, and contact data
• Own upsell and expansion opportunities within your book of business end-to-end, from identifying growth potential to closing the deal