Key skills
Salesforce VoiceApexLightning Web Components (LWC)Salesforce FlowsSalesforce APIsEinstein AIVoIPCall handling protocolsData securityCI/CD pipelinesDevOpsSalesforce Einstein AnalyticsService CloudAIAnalyticsGraphQLSalesforceCRMCI/CDCommunication
About this role
Nagarro is a Digital Product Engineering company that is scaling in a big way. They are seeking a Staff Engineer to design and develop Salesforce Voice solutions, architect scalable integration solutions, and mentor junior developers while collaborating with stakeholders to deliver effective solutions.
Responsibilities:
- Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics
- Architect scalable, secure voice integration solutions leveraging Salesforce APIs and third-party services
- Develop custom Apex classes, Lightning Web Components (LWC), and Salesforce Flow logic for voice workflows
- Implement Einstein Voice capabilities to enhance customer interactions and intelligence gathering
- Integrate voice solutions with CRM data, ensuring seamless data synchronization and reporting
- Create and maintain comprehensive technical documentation for voice solutions
- Conduct code reviews and ensure adherence to Salesforce best practices and coding standards
- Troubleshoot and optimize voice implementations for performance and reliability
- Collaborate with business analysts, product managers, and stakeholders to understand requirements and deliver solutions
- Mentor junior developers and contribute to team knowledge sharing and professional development
Requirements:
- 7-10 years of professional experience in Salesforce development
- Hands-on experience with Salesforce Voice or similar voice communication platforms
- Advanced proficiency in Apex, Lightning Web Components (LWC), and Salesforce Flows
- Strong expertise in Salesforce APIs (REST, SOAP, GraphQL) and integration patterns
- Demonstrated experience with Einstein AI capabilities and analytics
- Knowledge of VoIP, call handling protocols, and voice telecommunications
- Proven ability to design scalable, maintainable solutions in large-scale environments
- Strong understanding of data security, compliance requirements (GDPR, HIPAA, etc.), and call recording regulations
- Excellent problem-solving skills and attention to detail
- Experience with CI/CD pipelines and DevOps practices in Salesforce environments
- Strong communication and collaborative skills, with ability to work effectively in a team environment
- Familiarity with Salesforce Einstein Analytics
- Experience with Service cloud