Project Manager

Ardent is seeking an experienced Project Manager to support the Federal Election Commission (FEC) in delivering IT support services across mission-critical applications and systems. This role serves as the primary liaison between the contractor team and government stakeholders, ensuring efficient execution of operational, maintenance, and enhancement activities.

Responsibilities:

• Oversee all contract performance, including delivery, timelines, and resource coordination
• Serve as the primary point of contact for the Contracting Officer’s Representative (COR) and government stakeholders
• Manage day-to-day operations across application support, maintenance, and enhancement activities
• Lead weekly, bi-weekly, and monthly status meetings and reporting
• Ensure all work is tracked, prioritized, and maintained within Jira or similar ticketing systems
• Coordinate across technical teams to ensure timely resolution of operational and security-related tickets
• Manage project schedules, deliverables, and documentation in accordance with contract requirements
• Ensure compliance with SLAs, reporting standards, and performance expectations
• Identify risks, manage issue escalation, and drive resolution across stakeholders
• Ensure timely delivery of meeting minutes, status reports, and required documentation
• Support transition planning, onboarding, and knowledge transfer activities
• Collaborate closely with the Technical Lead to align delivery with technical execution

Requirements:

• Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent experience)
• 7+ years of experience managing IT projects, programs, or application support environments
• 3+ years of experience in a Project Manager or lead delivery role with direct responsibility for timelines, reporting, and stakeholder management
• Proven experience managing IT programs, application support environments, or similar service-based contracts
• Experience managing multiple concurrent workstreams in a structured environment
• Strong experience with stakeholder management and executive communication
• Familiarity with Agile or hybrid delivery methodologies
• Experience using project tracking tools such as Jira or similar platforms
• Strong organizational, problem-solving, and communication skills
• Ability to manage priorities in a fast-paced, high-volume operational environment
• Experience supporting federal government contracts or public sector clients
• Familiarity with application maintenance and support environments
• Experience supporting cloud-based systems, preferably AWS environments
• Understanding of software development lifecycle (SDLC) and operational support models
• Experience managing teams supporting high-volume ticket queues