Director, Software Engineering

Twilio is a company shaping the future of communications and empowering millions of developers worldwide. They are seeking a Director of Software Engineering to lead the strategy, execution, and organizational excellence for multiple engineering teams, ensuring high-quality, scalable systems aligned with business priorities.

Responsibilities:

• Define and drive the engineering strategy and roadmap for your area, ensuring alignment with business objectives
• Partner closely with product, architecture, and executive leadership to co-create strategy and translate it into actionable execution plans
• Build, inspire, and scale high-performing teams; foster a culture of ownership, accountability, and continuous improvement
• Establish robust operational mechanisms for predictable, high-quality delivery across complex, distributed systems
• Make investment trade-offs, prioritize resources, and ensure technical health and system reliability for the long term
• Mentor engineering leaders, cultivate talent, and champion diversity and inclusion across the organization

Requirements:

• 15+ years of experience in software engineering, with a minimum of 5 years in senior engineering leadership roles (Director or above)
• Deep expertise in software development life cycle, system design, distributed systems, and system reliability
• Demonstrated ability to lead strategy and execution for large-scale, complex engineering organizations
• Proven success building and scaling high-performing teams and establishing strong operational mechanisms
• Strong technical judgement and capability to make portfolio-level trade-offs and prioritize investments
• Excellent communication skills, influencing ability, and partnership with cross-functional stakeholders, including executive leadership
• Track record of driving engineering excellence and championing best practices in system design, development, and operations
• Experience in high-growth technology companies, cloud platforms, or SaaS environments
• Background in architecting large-scale, distributed systems and high-reliability platforms
• Experience working with geographically distributed teams and managing through periods of significant scale or transformation
• Technical or advanced degree in computer science, engineering, or related field
• Familiarity with Agile or Lean methodologies in product development
• Proven experience managing organizational change and building culture
• Success in navigating ambiguity and delivering impactful results in dynamic environments
• Industry certifications or continued education in engineering management or leadership