Project Manager (International)

Intelligent Technical Solutions is a dynamic and expanding company seeking a Project Manager to join their team. In this role, you will be responsible for delivering successful projects while ensuring client satisfaction, managing resources, and maintaining project documentation.

Responsibilities:

• Coordinate internal resources and third parties/vendors in the pursuit of excellent execution and collaboration
• Champion the consistently excellent execution of projects, meeting client requirements while maintaining tight project budgets and timelines
• Foster a culture of effective teamwork, contributing to the success of every project
• Create and maintain comprehensive project documentation
• Use appropriate verification techniques to manage changes in project scope, schedule and costs

Requirements:

• Minimum of 2 years leading project deployments, or relative experience
• Strong technical understanding of project components and systems
• Exceptional problem-solving skills and a proactive approach to optimization
• Outstanding communication and collaboration abilities for effective stakeholder engagement
• Client-focused mindset with a commitment to ensuring client satisfaction
• Flexibility, adaptability, and a service-centric approach to project execution
• Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is required
• Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients
• Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate, is required
• A home office set up that meets the following: Computer: A working computer with a minimum of 8GB RAM and one of the following: Windows 11 with an Intel i5 or i7 (8th generation or newer), or AMD Ryzen 5 or 7 (2000 series or newer), or macOS 12 or newer. Internet: Stable internet connection with at least 5 Mbps download and upload speeds. Audio Equipment: A quality headset with a noise-cancellation feature for meetings. Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. Webcam: An HD webcam for video calls
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments
• Able to provide NBI Clearance (for PH applicants)
• Experience working with remote teams is desired
• Hands-on deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc
• Ability to work in a fast-paced, and at times high-pressure consulting environment
• Project Management Methodologies: ConnectWise Project: Experienced in leveraging ConnectWise for project management, especially adept at managing project workflows, documentation, and collaboration within this platform
• Technical Skills for Project Oversight: Basic IT Systems Understanding: Familiarity with the general landscape of IT systems relevant to ITS projects, including a basic understanding of cloud services, network infrastructure, and cybersecurity principles. System Integration Knowledge: Skills in understanding how various IT components (like software applications, databases, and network systems) integrate and impact project outcomes. Data Analysis Tools: Proficiency in using data analysis tools for project reporting and decision-making, such as Microsoft Excel