Solutions Engineer – Physical Security & Network Systems

Support Tech is a technology company seeking a high-caliber, pre-sales focused Senior Solutions Engineer to join their team. In this role, you will partner with Sales and Account Executive teams to manage the technical lifecycle of sales, serving as a technical subject matter expert in physical security and network architecture designs.

Responsibilities:

• Partner with Account Executives in a pre-sales role to qualify, manage, and successfully close complex technical sales opportunities
• Engage directly with prospective clients and stakeholders to analyze requirements, scope technical projects, and align our capabilities with their business goals
• Act as the technical authority during presentations, directly answering intricate technical questions and confirming that proposed products perfectly meet client needs
• Layout and design comprehensive layouts for CCTV (Video Management Systems), Access Control, and Fire Detection and Alarm Systems (FDAS)
• Design underlying network infrastructures (Wired & Wireless Broadband/Mesh networks) required to support heavy CCTV traffic or expansive Wi-Fi coverage
• Develop highly accurate Bills of Materials (BOMs), cost-effective technical drawings, hardware specifications, and pricing configurations to deliver tailored customer proposals
• Ensure a seamless transition from 'Closed-Won' to execution by creating detailed handoff documentation and leading proper turnover meetings with the Project Management team
• Review and approve completed technical designs and quotes generated by team members to guarantee technical compliance and hardware efficiency
• Take an active role in onboarding and training newer Solutions Engineers on design standards, pricing models, and hardware compliance

Requirements:

• 1-3 years of work experience
• Expert-level knowledge of commercial CCTV, Video Management Software (VMS), Live/Event-based monitoring systems, Access Control, and low-voltage systems (FDAS)
• Strong command of Computer Networking, Windows Server environments, Cisco systems, and Ubiquiti Wireless Systems (UBWA certification a major plus)
• Proficient in creating technical drawings and layouts utilizing System Surveyor, AutoCAD, Google SketchUp, or similar drafting and visualization applications
• Proven track record in a Solutions Engineer, Technical Pre-Sales, or Technical Account Management role
• Demonstrated ability to accurately scope project timelines, construct detailed BOMs, and align hardware specifications with aggressive client budgets
• Exceptional presentation and interpersonal skills, with the ability to articulate highly technical concepts to non-technical stakeholders and executive buyers