Director of Product Management, YourCause

Blackbaud is a company that powers social impact through purpose-driven technology and responsible AI. The Director of Product Management, YourCause is responsible for the end-to-end product vision and strategy for the YourCause portfolio, focusing on delivering impactful products that enhance decision-making and workflows for social impact organizations.

Responsibilities:

• Set and own the product vision and multi-quarter roadmap for the YourCause portfolio, aligned to Corporate Impact strategy and customer outcomes
• Translate strategy into clear priorities, requirements, and tradeoffs across epics/features, balancing customer needs, monetization, and technical constraints
• Embed trust end-to-end through security, risk/fraud controls, compliance, and transparent customer experiences
• Lead AI-first innovation by delivering practical, embedded AI that reduces friction and enables confident decisions inside workflows
• Drive execution with Engineering and Technology Centers of Excellence, using SAFe/Agile; managing intake, dependencies, releases, and delivery quality
• Define and track KPIs for product health, growth, and impact; run experiments and turn insights into action
• Lead customer discovery and stakeholder partnership to validate needs, test assumptions, and continuously improve the roadmap
• Build and lead a high-performing product team; partner cross-functionally on launches, adoption, and go-to-market execution
• Provide thought leadership on issues related to the CSR sector and understand market trends and the competitive landscape

Requirements:

• 10+ years of product management experience, including 5+ years leading and developing product teams
• Track record of shipping AI/ML-powered product capabilities (including generative AI and/or agentic systems) with responsible data and governance practices
• Experience building and scaling SaaS products, with strong product discovery and Agile/SAFe delivery fundamentals
• Strong analytical and experimentation skills (metrics, A/B testing, funnel optimization) to guide decisions and measure impact
• Proven ability to define and execute product strategy that drives measurable growth, including pricing/packaging and other monetization levers
• Experience operating in regulated and risk-sensitive environments, including compliance, security, fraud/risk controls, and data governance
• Exceptional executive communication and stakeholder influence, grounded in critical thinking and intellectual curiosity