Business Analytics Director

Cigna Healthcare is dedicated to improving health and vitality through data and digital innovation. The Business Analytics Director will lead a team focused on creating analytical insights to enhance digital capabilities and customer experiences while driving strategic business outcomes.

Responsibilities:

• Creating analytical proof points to link digital capabilities and consumer value perception with business outcomes
• Establishing reporting and analytics that enables development of continuously improving Digital Products across the enterprise
• Establishing insight and analytics engine that enables strong feedback loop for generating financial and strategic value through Digital Engagement
• Develop a high-performing team of business analysts and analytics practitioners, recruiting new associates and upskilling existing associates where needed
• Provide direction across multiple analytics disciplines, ensuring high-quality output aligned to business priorities
• Foster a culture of curiosity, analytical rigor, and continuous learning
• Serve as a trusted advisor to business and digital leaders, shaping strategies through insight and evidence
• Partner with Digital product, Digital engagement, and Lead-to-One teams to align analytics and test/learn agendas with strategic priorities
• Oversee evaluation and optimization of digital features, platforms, and engagement strategies, evolving operating model as needed
• Lead segmentation, behavioral, and journey analyses to understand areas of opportunity for consumer experience agenda
• Identify key drivers of customer satisfaction, engagement, and value perception, including 'moments that matter' across the experience
• Influence decision-making through clear storytelling and data-driven recommendation
• Collaborate across digital, clinical analytics, data science, technology, product, and business teams to deliver integrated solutions
• Align stakeholders around common objectives, priorities, and success measures
• Facilitate iterative working models that enable continuous feedback, refinement, and impact delivery

Requirements:

• Strong experience in business analytics, affordability analytics, and/or customer experience analytics in healthcare
• Proven ability to influence strategy and decision-making through data and insights
• Demonstrated ability to lead data and analytics teams to orient jointly around consumer needs and employer group client needs
• Excellent communication skills with the ability to translate complex analytics into business value
• Demonstrated ability to operate in ambiguity and make sound decisions with limited information
• Experience in healthcare, payer, or digital health environments
• Proficiency in analytics tools and platforms (e.g., SQL, Python/R, Tableau/Power BI)
• Experience developing and disseminating consumer/ member level analytics