Manager, Sales Development Representative

LexisNexis Risk Solutions is a trusted leader in risk assessment and data-driven decisioning solutions. They are seeking an experienced Sales Development Manager to lead a team of 7 SDRs, focusing on hiring, training, and optimizing processes to enhance team performance and build the sales pipeline.

Responsibilities:

• Optimize onboarding plans for new SDRs and provide direct coaching to continuously improve their skills
• Collaborate with Sales Enablement to ensure training is current and relevant to our offerings and buying groups
• Manage team capacity and support ongoing development to retain top-performing SDRs
• Establish certification and achievement milestones to formally recognize competence
• Lead and support an international team of 7 SDRs, fostering authentic connections with prospects and encouraging innovative approaches
• Develop best-in-class communication strategies and prospecting techniques in partnership with marketing and sales
• Analyze engagement cadences and messaging for continuous improvement
• Inspire engagement through creative tactics, including contests and team competitions
• Maintain a playbook of processes and best practices to ensure team efficiency
• Model effective leadership and communication, setting the standard for 'what good looks like.'
• Establish KPIs to measure and improve SDR performance in opportunity identification, validation, and qualification
• Create a feedback loop with marketing, sales, and portfolio leadership to share insights and optimize go-to-market strategies
• Partner with sales and marketing operations on reporting, segmentation, and tool integrations
• Identify and recommend improvements in process, efficiency, and productivity
• Ensure accurate reporting in Salesforce and manage all demand management-related SLAs
• Plan and forecast team capacity to align with business needs

Requirements:

• 5+ years of MDR/SDR/Inside Sales experience in a B2B environment with a track record of achieving targets
• 1+ years of experience recruiting, managing, and developing MDR/SDR teams
• Strong knowledge of sales methodology
• Proficiency in Salesforce, Groove (or similar workflow tools), chat tools, and SalesNavigator
• Data-driven mindset with the ability to analyze trends
• Experience building relationships at various organizational levels
• Location: Candidates located in Eastern Time Zone markets are preferred; candidates in Central Time Zone markets will also be considered
• Excellent written and verbal communication skills in English; additional languages are highly valued