Analyst, Business Process

Freedom Mortgage is a company focused on providing mortgage solutions, and they are seeking an Analyst, Business Process to drive impactful process improvements within Default Management. The role involves analyzing regulatory compliance, collaborating across departments, and implementing innovative solutions to enhance business processes.

Responsibilities:

• Analyze the process and procedures that Default has in place
• Collect data and perform research to gain a complete understanding of the Default department business needs in order to measure the effectiveness of the current practices
• Works cross-functionally to drive optimized service business design within the Default department through opportunity/issue identification, systemization, testing, training and deployment
• Understand the Default department’s use of systems, reports & tools and function as a subject matter expert
• Ensure that system and tools are adequate and properly utilized. Propose and develop enhancements as necessary
• Develops recommendations for improvement based on observation, data analysis, audit recommendation, and evaluation of business cross departmental workflow
• Coordinate with external and internal business contacts for responding to system interface and data issues
• May deliver presentations and training courses including measurement, analysis, improvement and control
• Translate agency and regulatory technical material and concepts into verbal and written communications for Default Management
• Assess the change, determine the impacts, and based on impact assist Default Management to design a strategy to support the department through the change, execute the strategy, and measure its effectiveness based on a change adoption model
• Design and facilitate meetings or focus groups as appropriate
• Maintain documentation with respect to all Default projects
• Ability to organize and manage multiple projects and timelines
• Evaluates, designs, executes, measures, monitors and control business processes
• Ensure that business process outcomes are in harmony with an organization’s strategic goals
• Work collaboratively across all departments of Default to help improve the management of a business process
• Focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives goals
• Maintain regular and punctual attendance

Requirements:

• Bachelor's Degree from a Four (4) year College or University
• 3-5 years related experience and/or training
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Assesses and diffuses problem situations and requires influencing others to reach consensus
• Requires tact and diplomacy to handle difficult customer relationships
• Explores alternatives and creative solutions to meeting the needs of customers
• Tasks are multiple and diverse with some interrelationship across processes
• Work requires the direct application of a variety of procedures, policies and/or precedents
• Ability to organize and manage multiple projects and timelines