Remote Customer Service Rep - Position Starting 6/29/2026

Transworld is seeking to hire a Remote Customer Service Representative to join their team. The role involves answering inbound calls regarding billing inquiries, service requests, and assisting customers with their accounts. This position offers paid training and a variety of benefits in a team-oriented work environment.

Responsibilities:

• Answer inbound calls regarding:
• • Billing inquires
• • Disconnect/Reconnect
• • Payment Arrangements
• • Budget Billings
• • Make payments
• • Process trouble and outage orders
• • Move In/Out Service
• • Assist with My Account (Online Accts)

Requirements:

• Must have prior call center experience
• Great Attendance
• Computer Navigation skills
• Must be able to type minimally 35-40 WPM
• Great Communication skills
• Camera etiquette – Cameras are required to be on during training from start to end
• Flexible - production shifts vary from 7am-8pm EST
• Open to working overtime – We are the client's Crisis Center therefore in the event a major storm impacts our Service Territory we will be required to work long hours to include overnight and weekends
• Adhere to a 20-minute daily break 1 hour lunch
• Multitask Skills
• Adequate Internet of 20mbps download 10 upload
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload