Customer Success Manager

Layer Health is a company founded by leading machine learning researchers from MIT and Harvard Medical School, focused on transforming healthcare through AI. The Customer Success Manager will play a crucial role in enhancing customer experience and managing relationships with healthcare clients, ensuring their long-term success with the company's products.

Responsibilities:

• Own existing customer relationships to create successful partners
• Serve as the primary point of contact for customer, including questions, issues and escalations
• Proactively identify opportunities to drive customer satisfaction and retention
• Manage cross functional efforts in service of customer success, including
• Establish trust and credibility with healthcare stakeholders, including clinicians, IT teams, and operations leaders
• Help build internal processes and playbooks as we scale the function