Customer Success Manager - EMEA

Jumio Corporation is a B2B technology company focused on combating online identity fraud and financial crimes. They are seeking a Customer Success Manager to support and grow their enterprise customers by ensuring they maximize the value from Jumio's solutions and advocating for their needs within the company.

Responsibilities:

• Work closely with Account Management to build strong customer relationships and understand customer’s immediate and future needs
• Be a trusted voice of the customer and advocate internally on their behalf
• Build a deep understanding of Jumio’s solutions and provide technical and functional subject matter expertise
• Have strong alignment with Account Management, Customer Support, Product, and Engineering teams and understand how and when to leverage them
• Help ensure our customers are adopting the Jumio solutions they’ve purchased and are working towards their desired objectives
• Conduct and lead cadenced business reviews - review and celebrate progress, share product roadmap items and align on future objectives, and plan for mitigating or overcoming any challenges
• Partner with sales to identify and capitalize on expansion opportunities
• Minimize potential churn or other risk by communicating to Jumio leadership and building plan to actively mitigate