Account Director

Layer Health is a company founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School, focused on building an AI layer to enhance healthcare delivery. They are seeking an Account Director to lead and grow partnerships with enterprise health systems, responsible for retention, expansion, and strategic alignment with customers.

Responsibilities:

• Own and grow a portfolio of enterprise health system accounts with accountability for retention, expansion, and customer success
• Act as a trusted advisor to senior leaders across clinical, operational, and technology domains
• Build expansion strategies aligned to customer priorities and strategic initiatives, grounded in measurable value
• Develop multi-threaded executive relationships across C-suite, IT, clinical operations, and transformation teams
• Lead account planning, QBRs, forecasting, and deal strategy with rigor and executive clarity
• Partner with Product, Engineering, and Implementation to accelerate time-to-value and remove friction
• Translate customer needs into actionable product insights that inform roadmap and GTM strategy