
We are seeking an experienced Salesforce Agentforce Consultant/Developer to design, implement, and optimize AI-powered customer and employee experiences using Salesforce Agentforce and the Salesforce ecosystem. The ideal candidate will have strong expertise in Salesforce development, Agentforce configuration, AI-driven automation, and integration solutions.
Design, develop, and deploy Salesforce Agentforce solutions for customer service, sales, and business operations.
Configure and customize AI agents, workflows, prompts, and conversational experiences within Agentforce.
Integrate Agentforce with Salesforce Clouds including Sales Cloud, Service Cloud, and Experience Cloud.
Develop Apex classes, Lightning Web Components (LWC), Flows, and custom integrations.
Collaborate with business stakeholders to gather requirements and translate them into scalable Salesforce solutions.
Configure Data Cloud, Knowledge Base, Omni-Channel, and Einstein AI capabilities as needed.
Build and maintain API integrations with external applications and enterprise systems.
Perform unit testing, UAT support, deployment, and post-production support.
Ensure adherence to Salesforce best practices, governance, and security standards.
8+ years of Salesforce platform experience.
Hands-on experience with Salesforce Agentforce implementation and configuration.
Strong expertise in Sales Cloud, Service Cloud, and Experience Cloud.
Experience with Agent Builder, Prompt Builder, Einstein AI, Copilot Studio/Agentforce Studio, and AI-powered automation.
Proficiency in Apex, Lightning Web Components (LWC), Visualforce, SOQL, and Salesforce Flows.
Experience with REST/SOAP APIs and third-party integrations.
Knowledge of Salesforce Data Cloud and AI technologies is highly preferred.
Strong understanding of security, sharing rules, profiles, permission sets, and deployment methodologies.
Experience working in Agile/Scrum environments.
Salesforce Certified Platform Developer I/II.
Salesforce Administrator Certification.
Salesforce AI Associate or AI Specialist Certification.
Salesforce Application/System Architect certifications are a plus.
Experience implementing GenAI, conversational AI, or chatbot solutions within Salesforce.