Salesforce Agent Force Consultant/Developer

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Job Description

We are seeking an experienced Salesforce Agentforce Consultant/Developer to design, implement, and optimize AI-powered customer and employee experiences using Salesforce Agentforce and the Salesforce ecosystem. The ideal candidate will have strong expertise in Salesforce development, Agentforce configuration, AI-driven automation, and integration solutions.

Key Responsibilities:

• Design, develop, and deploy Salesforce Agentforce solutions for customer service, sales, and business operations.

• Configure and customize AI agents, workflows, prompts, and conversational experiences within Agentforce.

• Integrate Agentforce with Salesforce Clouds including Sales Cloud, Service Cloud, and Experience Cloud.

• Develop Apex classes, Lightning Web Components (LWC), Flows, and custom integrations.

• Collaborate with business stakeholders to gather requirements and translate them into scalable Salesforce solutions.

• Configure Data Cloud, Knowledge Base, Omni-Channel, and Einstein AI capabilities as needed.

• Build and maintain API integrations with external applications and enterprise systems.

• Perform unit testing, UAT support, deployment, and post-production support.

• Ensure adherence to Salesforce best practices, governance, and security standards.

Required Skills:

• 8+ years of Salesforce platform experience.

• Hands-on experience with Salesforce Agentforce implementation and configuration.

• Strong expertise in Sales Cloud, Service Cloud, and Experience Cloud.

• Experience with Agent Builder, Prompt Builder, Einstein AI, Copilot Studio/Agentforce Studio, and AI-powered automation.

• Proficiency in Apex, Lightning Web Components (LWC), Visualforce, SOQL, and Salesforce Flows.

• Experience with REST/SOAP APIs and third-party integrations.

• Knowledge of Salesforce Data Cloud and AI technologies is highly preferred.

• Strong understanding of security, sharing rules, profiles, permission sets, and deployment methodologies.

• Experience working in Agile/Scrum environments.

Preferred Qualifications:

• Salesforce Certified Platform Developer I/II.

• Salesforce Administrator Certification.

• Salesforce AI Associate or AI Specialist Certification.

• Salesforce Application/System Architect certifications are a plus.

• Experience implementing GenAI, conversational AI, or chatbot solutions within Salesforce.