IT Business Analyst III

Mindlance is seeking an analytical and detail-oriented IT TEM (Telecom Expense Management) Analyst to join their IT Network Planning team. The role involves managing telecom financials, including invoice auditing and vendor expense analysis, while leveraging data analysis to optimize telecom operations.

Responsibilities:

• Support FirstEnergy's Leased Circuit Strategy Initiative to further reduce the annual O&M wireline spend by analyzing inventory to find opportunities for disconnect, migration to other solutions, or contractual reductions in monthly spend
• Review wireline/network diagrams and collaborate with IT Network Specialists to validate circuit usage or other technological alternatives
• Invoice Auditing & Cost Control: Work with TEM provider to perform detailed reviews of telecom wireline invoices to help identify billing inaccuracies, overcharges, and unused services
• Expense & Budget Management: Develop and maintain budget tracking, forecasting, and variance reporting processes. Support month-end activities including chargeback processing and vendor accruals
• Vendor & Contract Management: Work with TEM provider to review telecom contracts and compare funding against actual spend. Liaise with TEM provider, carriers and vendors to investigate discrepancies, dispute charges, and negotiate better rates
• Asset & Inventory Tracking: Maintain accurate, up-to-date telecom inventory tracking (circuits and lines) ensuring alignment between internal systems and carrier databases
• Reporting & Analytics: Generate and update reports to communicate spending trends, KPIs, and cost-saving recommendations to leadership
• Process Optimization: Identify opportunities for automation and process improvements to streamline telecom expense workflows and operational efficiency

Requirements:

• Education: Bachelor's degree in Finance, Accounting, Economics, Information Technology, or a related field. 5+ Years of experience with TEM in lieu of a degree
• Experience: Minimum of 2 years of hands-on experience in Telecom Expense Management, IT financial analysis, or telecommunications operations
• Analytical Skills: High-level proficiency in data manipulation and reporting tools such as Microsoft Excel, SQL, or Power BI
• System Knowledge: Familiarity with TEM software platforms (e.g., Tangoe, TEOCO, Sakon)
• Communication: Excellent written and verbal communication skills. Ability to translate complex telecom data into simple terms for cross-functional teams like Finance and Procurement
• Experience within the telecom industry, specifically dealing with carrier billing and tariff structures
• Understanding of network wiring diagrams
• Advanced data analytics proficiency in Microsoft Excel (pivot tables, complex formulas) and experience utilizing data visualization or Business Intelligence tools