Network Engineer

Sourcepass is an IT consulting company that provides network support and innovative solutions. The Network Engineer role involves providing high-level technical support to clients, focusing on minimizing downtime and ensuring consistent communication to deliver a positive client experience.

Responsibilities:

• Provide an IT experience that clients love
• Provide Level 3 support to new and existing clients
• Responsible for Emergency Response to client outages
• Act as escalation point for Service L1 and L2
• Responsible for ticket ownership through discovery, resolution, and future mitigation as well as participation in RCA process
• Responsible for managing daily workload to ensure client issues and requests are addressed in a timely manner
• Responsible for consistently providing accurate service ticket notes and time tracking
• Responsible for ensuring clients and key players are consistently updated on the progress and next steps of their issue or request
• Responsible for creating and maintaining documentation
• Responsible for meeting or exceeding departmental KPI's

Requirements:

• Technical Support Experience: 10+ Years
• Experience with On-Premises Virtual Networking (VMWare/Hyper-V)
• Experience with Cloud Based Virtual Networking (Azure/AWS)
• Expert knowledge of TCP/IP networking and troubleshooting
• Experience with DNS Management and best practices
• Ability to develop creative solutions for complex environments and client needs
• Ability to communicate effectively
• Ability to prioritize multiple tasks effectively
• Ability to work independently and in a team environment
• 5+ years MSP Experience Preferred
• Experience with SonicWall, Fortinet and Meraki firewalls (preferred)
• Experience with SonicWall, HP and Cisco switches (preferred)
• Microsoft, AWS, SonicWall, Cisco, Fortinet, and other IT vendor certifications are highly desirable