Customer Success Manager (Logistics)

GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. The Customer Success Manager will provide world-class customer experience, managing a book of business and driving adoption, value, and long-term satisfaction for customers in the logistics service provider vertical.

Responsibilities:

• Manage customer book of around $3 million ARR within the logistics service provider (LSP) vertical
• Onboard new customers and guide them through product setup, training, and initial usage to ensure successful implementation
• Develop and execute customer success playbooks and resources to drive customer adoption
• Conduct regular stakeholder check-ins and business reviews with customers to assess progress, gather feedback, and discuss future goals
• Develop an upsell and renewal strategy based on usage data, stakeholder feedback, and customer goals. Ensure a high level of revenue retention and expansion. Partner closely with Sales for largest upsell opportunities
• Quarterly travel for industry conferences, QBRs, and onsite customer meetings
• Collaborate with Support and Engineering teams on user issues
• Serve as the liaison between customers and internal teams, such as Product, Engineering, and Data teams

Requirements:

• Roll-up-your-sleeves attitude—you thrive in ambiguity and can execute as well as strategize
• 5+ years experience in account management or customer success
• Experience in managing customer success programs, customer retention, and upselling strategies
• Excellent written communication and documentation skills
• Strong track record of building customized reports and presentations to unlock customer insight
• Strong problem-solving abilities
• Transportation or logistics experience required
• B2B SaaS experience