Customer Success Program Manager – Neuromodulation

Medtronic is a global healthcare technology leader committed to alleviating pain, restoring health, and extending life. The Customer Success Program Manager will drive successful commercialization and adoption of Connected Health solutions across neuromodulation, serving as the operational bridge between various stakeholders to ensure effective deployment and integration of digital health platforms.

Responsibilities:

• Lead onboarding and activation workflows for Connected Health platforms, including customer enrollment, contracting coordination, cybersecurity reviews, and site readiness activities
• Drive initiatives that reduce activation timelines, improve customer time-to-value, and support sustained post-activation engagement
• Capture and communicate site-specific learnings, onboarding challenges, and adoption insights back to the Core Team to continuously improve customer access and activation success
• Drive platform adoption and utilization through proactive customer engagement, workflow integration, educational support, and targeted follow-up initiatives
• Monitor utilization trends and engagement metrics to identify growth opportunities, support active accounts, and help recover at-risk or low-utilization customers
• Support customer and field training initiatives to improve product knowledge, workflow adoption, and long-term customer engagement
• Serve as the primary Connected Health operational partner for Sales and FTC teams to support customer deployment, onboarding, and ongoing engagement
• Build scalable playbooks, workflows, and enablement materials that support consistent field execution and reduce operational burden tied to onboarding and troubleshooting activities
• Support launch readiness activities and ongoing commercialization efforts for cloud-connected products
• Analyze platform usage trends and customer engagement data to identify insights, risks, and opportunities for commercial growth
• Support development of adoption dashboards and reporting tools used to track activation timelines, active accounts, engagement rates, utilization trends, and revenue impact influenced by Connected Health adoption

Requirements:

• Bachelor's Degree
• Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience
• Experience navigating hospital IT, cybersecurity, contracting, or customer onboarding workflows
• Strong cross-functional collaboration and project management skills
• Experience working closely with commercial field teams and customer-facing stakeholders
• Strong communication, organizational, and operational problem-solving abilities
• Analytical mindset with the ability to interpret utilization data and translate insights into action
• 2+ years of experience in neuromodulation, including SCS or DBS commercial, clinical, or customer-facing roles
• Experience supporting connected medical devices, cloud-based healthcare platforms, or digital health technologies
• Familiarity with healthcare cybersecurity processes, HIPAA, SOC 2, or hospital IT review workflows
• Experience leveraging CRM systems, adoption dashboards, or customer engagement analytics
• Experience supporting commercialization or launch execution for digital health products