Adoption Design Manager - Business Analytics - Evernorth - Remote

Cigna Healthcare is dedicated to improving the health and vitality of those they serve. As an Adoption Design Manager, you will lead an Innovation Lab focusing on turning strategy into real-world outcomes through simulation and data-driven insights, enhancing business performance and customer experiences.

Responsibilities:

• Lead and develop a high-performing team focused on innovation, testing, and scalable process design
• Design and execute simulation, prototyping, and hypothesis testing to validate strategic initiatives
• Translate business strategies into operational processes that drive measurable adoption and performance outcomes
• Oversee structured testing in both simulated and production environments while protecting customer experience
• Partner across PX&O, DM&R, and Adoption Intelligence to align testing strategies with business priorities
• Leverage data, scorecards, and dashboards to communicate insights and influence leadership decisions
• Drive continuous improvement in how processes are tested, scaled, and sustained across the enterprise
• Enable the integration of automation, AI, and predictive insights to strengthen operational performance

Requirements:

• High School Diploma or G.E.D
• 8+ years of experience in analytics, business intelligence, or strategic operations
• 7+ years of experience improving or transforming business processes
• Demonstrated success leading teams and developing high-performing talent
• Strong ability to translate complex data into clear, actionable business insights
• Proven ability to collaborate across functions and influence stakeholders
• Experience using data visualization and presentation tools to tell compelling business stories
• Bachelor's degree or equivalent experience
• Experience in healthcare or large enterprise environments
• Familiarity with AI, automation, or predictive analytics
• Experience supporting innovation labs, testing environments, or transformation initiatives