Customer Service Export Specialist

Hitachi Energy is a company that fosters innovation and continuous improvement. They are seeking a Customer Service Export Specialist to support international customers and deliver cost-competitive solutions for foreign contracts while ensuring compliance with regulations.

Responsibilities:

• Use Hitachi tools and processes for product configuration, order entry, and invoicing
• Track orders and ensure timely delivery to customers
• Coordinate export arrangements with Hitachi Logistics
• Invoice customers in accordance with INCO terms
• Manage contracts from order entry through delivery and payment
• Expedite documentation such as import/export licenses and letters of credit
• Prepare shipping documents including invoices, packing lists, and certificates of origin
• Build strong relationships with internal and external stakeholders

Requirements:

• Bachelor's degree
• Knowledge of INCO terms and international trade compliance
• Experience in B2B customer support, preferably with international clients
• Proficiency in Microsoft Office
• Strong negotiation and persuasion skills
• Ability to manage stress and maintain professionalism
• SAP experience is a plus