Middle Office Client Solutions Lead, Managing Director

State Street is one of the largest custodian banks and asset managers in the world, and they are seeking an experienced Client Solution Lead to manage a strategic relationship with a major Global Asset Manager. This role involves leading client engagement to define a target operating model while aligning internal teams and ensuring compliance with various requirements.

Responsibilities:

• Lead client-facing solution discussions and negotiations focused on defining an overall, end-to-end target operating model by the end of 2026; Including but not limited to Middle Office functions such as Collateral Management, Reconciliations, Cash Services and Corporate Actions
• Serve as a senior strategic partner to the client, building credibility and trust through thoughtful engagement, clear communication, and strong command of STT’s capabilities and strategic direction
• Articulate STT’s current-state offering, committed roadmap priorities, and aspirational future-state capabilities in a manner that is both commercially compelling and operationally credible
• Translate client objectives, pain points, and requirements into a clear operating model vision and a pragmatic, phased solution strategy
• Partner closely with product, commercial, operations, and technology teams to align STT’s internal perspective and deliver a coordinated approach to the client engagement
• Drive structured problem-solving across front-, middle-, and back-office considerations, including workflow design, service model definition, operational dependencies, and technology enablement
• Lead the development of interim, transitional, and target-state solution concepts that support client objectives while minimizing complexity, duplication, and unnecessary rework
• Navigate the STT organization effectively to identify decision-makers, remove obstacles, resolve competing priorities, and sustain forward momentum
• Facilitate senior-level discussions across business, product, and functional teams to drive alignment on key solution, commercial, and execution decisions
• Develop clear, concise materials that support executive decision-making, client negotiations, and internal governance processes
• Provide transparent updates on progress, risks, dependencies, issues, and decision points to senior leadership
• Ensure all solutioning and engagement activities comply with legal, regulatory, risk, and internal policy requirements
• Identify opportunities to improve consistency, repeatability, and effectiveness in how STT engages strategic clients on complex operating model transformation efforts