Implementation Business Analyst SR

Sagent is a company transforming the mortgage servicing industry, and they are seeking an Implementation Business Analyst to play a critical role in implementing a modern loan servicing platform. The role involves collaborating with clients and internal teams to ensure successful customer implementations and supporting regulatory requirements and business operations.

Responsibilities:

• Collaborate across teams in a fast-paced and dynamic, including Customer Success, Product, and Engineering to ensure successful client implementations
• Conduct discovery sessions with clients to understand business needs
• Document functional and non-functional requirements
• Translate business requirements into SaaS solution capabilities
• Collaborate with product and implementation teams to tailor configurations
• Serve as the liaison between the customer and internal teams
• Provide regular updates, manage expectations, and facilitate decision-making
• Analyze current customer workflows and identify gaps
• Recommend process improvements aligned with SaaS capabilities
• Assist in creating user guides and training materials
• Support onboarding and training sessions for end-users
• Validate system configurations against business requirements
• Define UAT scenarios and success criteria
• Coordinate UAT execution, triage issues, and provide feedback
• Help customers adapt to new workflows and system changes
• Identify and mitigate adoption risks
• Ensure all implementation tasks are completed before launch
• Support cutover planning and execution
• Triage and resolve post-launch issues
• Coordinate with support and engineering teams as needed
• Maintain accurate records of requirements, decisions, and configurations
• Ensure knowledge transfer to support and account management teams

Requirements:

• Bachelor's Degree (or equivalent experience) in business, computer science, finance and/or related fields
• 5+ years Mortgage Servicing is with experience in loan boarding, account services, escrow, loss mitigation, bankruptcy, foreclosure, investor reporting, customer services, or servicing compliance oversight
• 5+ years of software industry experience is highly desired; experience working with a large enterprise solution desired
• 3+ years of hands-on business analyst, development, project management, or testing experience
• Knowledge of mortgage servicing regulatory climates and its impacts on the lending process
• Experience creating business designs, test plans, testing scripts, and system requirements
• Excellent written and verbal communication skills
• Experience working with content management systems
• Experience working with on and offshore teams is required
• Experience with the entire PDLC process
• You are a self-starter and can manage multiple activities and priorities
• Experience with Claims or Invoice solutions and processes
• Experience with loan data and servicing conversions
• Experience with APIs and system integrations