Key skills
JavaScriptAnalyticsServiceNowAgileScrumCommunicationCollaboration
About this role
Kentro is a dynamic company committed to innovation and collaboration. They are seeking experienced ServiceNow professionals to develop, configure, and optimize enterprise workflow solutions that enhance operational efficiency and user experience.
Responsibilities:
- Designing, developing, configuring, and maintaining ServiceNow applications, modules, and workflows
- Supporting ITSM, ITOM, ITAM, HRSD, CSM, SecOps, or custom ServiceNow implementations
- Developing and maintaining ServiceNow integrations using REST, SOAP, APIs, or middleware solutions
- Building workflows, business rules, client scripts, UI policies, catalog items, and automation solutions within the ServiceNow platform
- Collaborating with stakeholders to gather requirements and translate business needs into technical solutions
- Supporting platform upgrades, enhancements, testing, and ongoing optimization initiatives
- Troubleshooting platform issues, performance concerns, and integration challenges
- Supporting Agile/SCRUM development methodologies and participating in sprint planning and delivery activities
- Developing reports, dashboards, and performance analytics within ServiceNow
- Managing multiple competing priorities while supporting enterprise or mission-critical environments
- Supporting governance, documentation, and ServiceNow development best practices
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience
- 3+ years of hands-on ServiceNow development, engineering, or administration experience
- Experience configuring and customizing the ServiceNow platform
- Familiarity with JavaScript, scripting, workflows, and ServiceNow development best practices
- Experience with ServiceNow modules such as ITSM, ITOM, HRSD, CSM, SecOps, or similar areas
- Strong troubleshooting, analytical, and problem-solving skills
- Highly polished communication and stakeholder engagement skills
- Ability to work independently and collaboratively within fast-paced environments
- Designing, developing, configuring, and maintaining ServiceNow applications, modules, and workflows
- Supporting ITSM, ITOM, ITAM, HRSD, CSM, SecOps, or custom ServiceNow implementations
- Developing and maintaining ServiceNow integrations using REST, SOAP, APIs, or middleware solutions
- Building workflows, business rules, client scripts, UI policies, catalog items, and automation solutions within the ServiceNow platform
- Collaborating with stakeholders to gather requirements and translate business needs into technical solutions
- Supporting platform upgrades, enhancements, testing, and ongoing optimization initiatives
- Troubleshooting platform issues, performance concerns, and integration challenges
- Supporting Agile/SCRUM development methodologies and participating in sprint planning and delivery activities
- Developing reports, dashboards, and performance analytics within ServiceNow
- Managing multiple competing priorities while supporting enterprise or mission-critical environments
- Supporting governance, documentation, and ServiceNow development best practices
- Active U.S. security clearance (or eligibility to obtain one)
- ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or other ServiceNow certifications
- Experience supporting enterprise or government environments
- Familiarity with cloud technologies, integrations, and API development
- Experience with automated workflows, orchestration, or process improvement initiatives
- Knowledge of ITIL principles and IT service management processes
- Experience supporting platform governance, CMDB, or asset management initiatives