Director, Product Management

Shutterfly is a company that focuses on helping customers create memorable products through self-expression. They are seeking a Director of Product Management to lead the strategy and execution for shopping, cart, and checkout experiences across their web and mobile platforms, enhancing the customer journey and driving innovation.

Responsibilities:

• Own the Commerce Experience
• Lead product strategy and execution for shopping, cart, promotions, and checkout experiences across Shutterfly’s web and mobile platforms
• Deliver seamless purchasing journeys that support complex personalization workflows while maintaining speed, simplicity, and reliability
• Drive Customer Centric Innovation
• Identify opportunities to improve the end-to-end customer journey from discovery through purchase, reducing friction and increasing conversion
• Champion customer insights, data analysis, and experimentation to continuously improve the shopping experience
• Deliver intuitive product discovery, cart, and checkout flows that support personalization, promotions, and gifting experiences
• Lead Product Strategy and Roadmaps
• Define and execute a multi-year product vision for commerce capabilities that supports Shutterfly’s growth strategy
• Prioritize product investments across customer experience improvements, platform capabilities, and technical modernization
• Align stakeholders around clear product strategies, measurable goals, and shared success metrics
• Build and Lead High Performing Product Teams
• Lead and mentor a team of product managers responsible for commerce experiences
• Foster a culture of customer obsession, experimentation, and operational excellence
• Partner with design and engineering leaders to build scalable product capabilities and best-in-class customer experiences
• Drive Measurable Business Impact
• Own key business metrics including conversion rate, cart completion, average order value, and customer engagement
• Lead experimentation programs that unlock measurable improvements across the shopping journey
• Drive cross-functional initiatives that enable Shutterfly’s next phase of growth

Requirements:

• 10+ years of product management experience, including leadership of complex consumer-facing products
• Proven success building or scaling e-commerce, marketplace, or consumer platform experiences
• Experience leading product teams and delivering high-impact initiatives across cross-functional organizations
• Demonstrated ability to define product strategy and translate it into execution through roadmaps, experiments, and launches
• Deep experience partnering with Engineering, Design, and Data teams to build and launch products at scale
• Strong analytical mindset with experience leveraging data, experimentation, and customer research to inform decisions
• Exceptional communication and stakeholder management skills, with the ability to influence executives and align diverse teams
• Experience owning shopping, cart, checkout, or payments experiences in a high-scale consumer platform
• Background working with consumer marketplaces, e-commerce platforms, or personalization technologies
• Experience with experimentation frameworks, conversion optimization, and customer journey analytics