Accounts Receivable Customer Service Specialist

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products. The ideal candidate will manage the entire accounts receivable process, ensuring timely and accurate invoicing, collections, and reconciliations while supporting Dent Wizard’s customer base.

Responsibilities:

• Generate and issue accurate invoices to customers for completed services
• Maintain and update customer accounts, ensuring accurate and timely payments. Effectively communicate with assigned delinquent customers via outbound collection calls
• Record payments in the system and reconcile with outstanding invoices
• Follow up on overdue accounts, communicate with customers to resolve payment issues, and ensure timely collections. Minimize delinquency rate for assigned accounts through effective collections management techniques
• Prepare and provide regular reports on the status of accounts receivable, aging reports, and cash flow projections. Articulate actions to be taken for customers with appropriate follow-up dates
• Perform monthly account reconciliations to ensure accurate financial records
• Investigate and resolve any discrepancies or disputes with invoices or payments. Provide a customer-focused, yet effective communication approach to collection efforts
• Identify and implement improvements in the accounts receivable process for greater efficiency. Analyze assigned customer accounts for accuracy
• Ensure compliance with company policies, accounting standards, and relevant laws and regulations
• Work closely with the finance team and other departments to ensure smooth operations and accurate reporting. Conduct monthly aging reviews with field managers

Requirements:

• High school diploma or bachelor's degree
• 2-3 years of experience in accounts receivable or a similar role, preferably in the automotive or service industry
• Proficiency in Microsoft Excel and experience with accounting software (e.g., QuickBooks, NetSuite, or similar)
• Strong written and communication skills required
• Strong organizational skills along with the ability to multi-task and prioritize tasks
• 10 Key by touch
• Strong attention to detail and problem-solving abilities
• Ability to prioritize tasks and work under deadlines
• Prior collections experience is a plus