Customer Service Rep, REM

Lincare is a company that focuses on patient care and support, and they are seeking a Customer Service Representative to work closely with medical professionals and advocate for chronic patients. The role involves providing solutions, monitoring orders, and collaborating with various departments to ensure patient satisfaction.

Responsibilities:

• Provide outcome-based solutions for our physician referral sources and existing patient population
• Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
• Prepare and analyze the billing and setup paperwork for patient services
• Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
• Recommend potential products or services to management by collecting patient information and analyzing customer needs
• Actively participate in the training of new customer service and sales personnel

Requirements:

• work directly with medical professionals and physicians to facilitate patient care
• advocate for and work in lockstep with chronic patients
• work for an organization that rewards success and fosters a culture of promotion
• provide outcome-based solutions for our physician referral sources and existing patient population
• Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
• Prepare and analyze the billing and setup paperwork for patient services
• Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
• Recommend potential products or services to management by collecting patient information and analyzing customer needs
• Actively participate in the training of new customer service and sales personnel