Key skills
AIMLGenerative AILLMCRMProduct Management
About this role
Brillio is one of the fastest growing digital technology service providers, specializing in digital adoption for Fortune 1000 companies. They are seeking a Senior AI Product Manager with a healthcare background to lead the development and experimentation of AI-enabled products, focusing on enhancing pharmacy and patient service workflows.
Responsibilities:
- Identify & Prioritize High-Impact AI Use Cases
- Work with business, operations, and clinical stakeholders to identify opportunities across:
- Benefits verification (BV) / Prior Authorization (PA)
- Patient onboarding & education
- Adherence & refill management
- Call center / pharmacist workflows
- Translate business pain points into clear problem statements and opportunity areas
- Drive Rapid Experimentation
- Convert ideas into testable hypotheses and experiments
- Design MVPs and pilots using:
- AI/LLM capabilities
- Workflow automation
- Data-driven decisioning
- Run fast iteration cycles:
- Prototype → test → learn → refine
- Define success metrics and evaluate outcomes quickly
- Build & Deliver AI-Enabled Products
- Own end-to-end product lifecycle:
- Problem definition → solution design → development → launch → iteration
- Partner with Engineering, Data Science, and Design teams to:
- Build scalable, production-ready solutions
- Integrate AI into real workflows (not just standalone models)
- Ensure usability for frontline users (pharmacists, agents, care teams)
- Bridge Business, Clinical, and Technology Teams
- Act as a translator between:
- Business/operations (pharmacy, patient services)
- Technology (engineering, AI/ML teams)
- Ensure solutions are:
- Operationally feasible
- Clinically appropriate
- Technically scalable
- Embed AI into Real Workflows
- Design solutions that:
- Augment human decision-making (not replace blindly)
- Incorporate human-in-the-loop controls
- Fit seamlessly into existing systems (CRM, workflow tools, call center platforms)
- Drive adoption across end users
- Measure Impact & Scale
- Track:
- Operational efficiency (e.g., reduced handling time, faster approvals)
- Experience metrics (patient, agent, pharmacist)
- Business outcomes (conversion, adherence, cost reduction)
- Scale successful pilots into broader deployment
Requirements:
- 6–10+ years in Product Management or Product Ownership
- Strong healthcare domain experience, preferably in: Pharmacy services (specialty pharmacy preferred), Patient services / HUB services, Payer or PBM ecosystems
- Proven experience working on data-driven or AI-enabled products
- Demonstrated ability to drive rapid experimentation and MVP delivery
- Strong ability to work across business, clinical, and technical teams
- Experience with: Prior Authorization (PA), Benefits Verification (BV), or patient onboarding workflows
- Call center / omnichannel patient engagement platforms
- Familiarity with: LLMs / Generative AI applications
- Workflow automation tools
- Data platforms (e.g., modern data stack)
- Experience in regulated environments (HIPAA, compliance constraints)