Customer Service Representative (Work From Home) | Remote

True Work Solutions LLC is a workforce solutions and staffing company that connects talented professionals with remote customer service opportunities. They are seeking motivated and customer-focused Customer Service Representatives to provide inbound customer support from a remote work environment.

Responsibilities:

• Handle inbound customer service calls professionally and efficiently
• Respond to customer questions regarding products, services, and accounts
• Resolve customer concerns while maintaining a positive experience
• Deliver exceptional service during every customer interaction
• Listen actively and identify customer needs
• Provide accurate information and effective solutions
• Maintain professionalism and empathy in all communications
• Escalate issues when appropriate according to client guidelines
• Follow client policies, procedures, and service standards
• Maintain performance, attendance, and quality expectations
• Document customer interactions accurately
• Adhere to confidentiality and data security requirements
• Maintain a productive and professional remote workspace
• Participate in onboarding, training, and coaching activities
• Adapt to different client programs and service environments
• Manage time effectively while working independently

Requirements:

• Must be at least 18 years old
• Authorized to work in the United States
• Strong communication and customer service skills
• Ability to work independently and manage responsibilities remotely
• Professional attitude and strong work ethic
• Reliable attendance and dependability
• Reliable Computer or Laptop
• High-Speed Internet Connection
• USB Headset
• Quiet Workspace Free from Distractions
• Previous customer service experience
• Call center experience
• Experience working remotely
• Strong problem-solving and multitasking abilities
• Familiarity with customer support software and systems