Account Manager (Insurance)

Understory is a leading provider of insurance solutions built for the era of climate change. They are seeking a motivated Account Manager to assist their Customer Success, Sales, and Underwriting teams in expanding client relationships and driving revenue through renewals.

Responsibilities:

• Leveraging a detail-oriented approach to ensure accurate, timely client document and resource development
• Cultivating and maintaining strong relationships with our Account Managers and clients alike
• Collaborating seamlessly with the sales and underwriting teams to deliver superior service
• Providing regular updates and feedback to internal teams to drive product and service enhancements
• Coordinating and ensuring complete resolution documentation of client concerns with urgency, maintaining a solutions-focused mindset that emphasizes both efficiency and customer care
• Supporting our Account Managers' regularly client and broker partner review meetings by sourcing, analyzing, calculating, collating, and updating performance metrics