Field Services Engineer

Columbia Industries is seeking a Field Service Engineer to provide hands-on technical expertise and customer support for their industrial equipment. The role requires troubleshooting, installation, and training while collaborating with internal teams and engaging with customers.

Responsibilities:

• Travel domestically and internationally to install, inspect, service, and repair Columbia equipment
• Troubleshoot mechanical, hydraulic, electrical, and control system issues using engineering principles and diagnostic tools
• Demonstrate strong root cause analysis during repairs, inspections, and troubleshooting in the field
• Provide on-site training and technical support to customers on equipment operation, maintenance, and safety
• Document service findings, repair activities, and customer feedback for continuous improvement
• Collaborate with internal teams, including Sales, Engineering, and Production, to report field issues and/or customer feedback
• Oversee fields jobs that are not often the same issue or solution to resolve it
• Willing to support Columbia Industries Mississippi plant when not in the field or traveling
• Displaying excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers and coworkers and including the ability to communicate effectively and remain calm and courteous under pressure
• Address customer inquiries, concerns, and requests via phone, email, or in person in a timely and professional manner
• Able to communicate well, professionally, and courteously with customers even when under pressure
• Able to communicate effectively to instruct, train, or provide important information regarding Columbia Industries product and/or use, functionality, maintenance, and upkeep to the customer
• Serve as a key liaison between customers and internal teams, ensuring clear communication on technical issues and resolutions
• Provide timely and professional responses to customer inquiries, both on-site and remotely
• Demonstrate professionalism and integrity in all customer interactions, representing Columbia Industries’ values and quality standards
• Demonstrate flexibility in working hours to accommodate customer needs
• Travel to customer sites for scheduled maintenance, installations, and urgent support requirements
• International and domestic travel to be expected

Requirements:

• Bachelor's degree in Mechanical, Industrial, or Electrical Engineering (or related field) required
• 5–10 years of combined engineering and field service experience in a heavy equipment or industrial setting
• Proven technical understanding of hydraulic, electrical, and mechanical systems
• Experience with AutoCAD, Autodesk Inventor, EPICOR, and Microsoft Office applications
• Demonstrate strong root cause analysis during repairs, inspections, and troubleshooting in the field
• Display excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers and coworkers
• Able to communicate well, professionally, and courteously with customers even when under pressure
• Demonstrate flexibility in working hours to accommodate customer needs
• Ability to travel frequently (50–75%) and work independently in the field
• Strong analytical and problem-solving abilities
• Excellent English written and verbal communication skills
• Adaptability in changing work environments
• Lean Six Sigma Green Belt or equivalent continuous improvement certification
• OSHA 30 or equivalent safety certification
• Forklift and Overhead Crane operation certification
• Basic Electrical and Hydraulic troubleshooting training