Customer Success Manager

Motorola Solutions is a global leader in technology focused on safety and security. They are seeking a Customer Success Manager to drive customer satisfaction and retention by building strong relationships and ensuring user adoption of their enterprise software platform.

Responsibilities:

• Develop and execute tailored Customer Success Plans to drive user adoption, satisfaction, and retention
• Build trusted advisor relationships with customers, establishing yourself as a strategic partner
• Collaborate with customers to define goals, set key performance indicators, and track progress
• Develop a deep understanding of the Noggin enterprise software platform to assist clients in driving additional value
• Leverage CRM tools (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero) to monitor and manage customer engagement

Requirements:

• 4+ years of experience in customer advocacy, sales, engineering, or project management
• Proficiency in CRM software and Customer Success platforms
• Experience with B2B congratulable SaaS platforms
• Ability to obtain necessary background clearance as required by customers
• Strong communication and relationship-building skills, with a customer-focused mindset
• Bachelors degree with 4+ years of experience in customer advocacy, sales, engineering, and/or project management
• AND 3+ years experience with a CRM software
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position