Staff Software Engineer | United States | Remote

Grafana Labs, the company behind the open observability cloud, is seeking a Staff Integrations Engineer to join their GTM Tools & Technology team. The role involves owning the architecture and delivery of integrations across the go-to-market stack and building internal tooling to optimize SaaS spend.

Responsibilities:

• Architect and own end-to-end integrations across Salesforce, Snowflake/BigQuery, Slack, Grafana, and billing & finance systems
• Define and enforce integration patterns, and API standards across the GTM stack
• Lead incident response and root-cause analysis for integration failures; drive improvements to observability and alerting
• Partner with Revenue Operations to translate business requirements into reliable, scalable technical solutions
• Evaluate and rationalize third-party connectors, middleware, and iPaaS tooling against build-vs-buy criteria
• Design and ship internal applications that replace SaaS point-solutions — reducing cost, consolidating workflows, and increasing team leverage
• Establish a lightweight internal development practice: code standards, CI/CD, deployment patterns, and documentation norms
• Leverage AI/LLM capabilities (APIs, agentic workflows) to accelerate internal tool development and automate repetitive operations work
• Maintain a clear deprecation roadmap tied to measurable SaaS spend reduction targets
• Set the technical direction for how GTM systems share data — defining canonical data models, source-of-truth ownership, and sync strategies
• Conduct design reviews and provide architectural guidance to engineers, RevOps analysts, and technical stakeholders
• Identify and remediate technical debt proactively; advocate for engineering rigor in a primarily non-engineering organization

Requirements:

• 8+ years of software engineering experience, with a strong focus on systems integration and/or internal platform development
• Expert-level Python — you write production code, not just scripts, Java, and Java Script
• Deep hands-on experience with Salesforce (data model, APIs, automation) and at least one cloud data warehouse (Snowflake or BigQuery)
• Proven track record building internal tooling that replaced or meaningfully reduced reliance on commercial SaaS products
• Solid grasp of data modeling, API design, event-driven architectures, and ETL/ELT patterns
• Experience integrating billing, finance, or quote-to-cash systems (e.g., Stripe, NetSuite, Zuora, or similar)
• Demonstrated ability to work autonomously in ambiguous environments — you scope your own work and drive it to completion
• Strong communicator who can translate technical tradeoffs for non-technical GTM and finance stakeholders
• Familiarity with GTM platforms like Salesforce, HubSpot, Outreach, Gainsight, or similar CRM/sales engagement tools
• Experience with frontend frameworks & tooling (React, Slack Block Kit, dashboard components) to build user-facing interfaces for AI tools
• Experience with vector databases or retrieval pipelines (Pinecone, Weaviate, ChromaDB, pgvector, or similar)
• Prior work automating sales, customer success, or marketing workflows in a B2B SaaS environment
• Experience with workflow automation platforms like n8n, Workato, Prefect, Clay, PhantomBuster, Apify, Dust, or similar tools
• Familiarity with Model Context Protocol (MCP) or similar standards for connecting AI systems to data sources and tools
• Exposure to observability tools for AI systems (LangSmith, Weights & Biases, custom logging/evaluation frameworks)
• Experience working in Revenue Operations, GTM Analytics, or Sales Operations environments
• Previous experience in open source or developer-focused SaaS companies—Grafana is built on OSS and we value engineers who share that DNA