Enterprise Implementation Project Manager

Direct Travel is seeking an Enterprise Implementation Project Manager who will be responsible for delivering timely and successful customer implementations. This client-facing role involves coordinating efforts with internal and external resources to meet project objectives and manage risks effectively.

Responsibilities:

• Lead & drive structured global project team of internal cross functional resources, maintaining outcomes and timely delivery
• Consultative approach to maintain alignment in contracted scope and DT best practice while securing customer participation and engagement
• Own and maintain well documented and organized project plans, schedules with internal and external stakeholders
• Clear and concise communication skills, written and verbal
• Global awareness and business acumen
• Manage project risk by engaging with key stakeholders and document solution and outcomes
• Escalates critical issues to management team members as required
• Maintain understanding and expertise in process flows and related documents for the business
• Assist, as needed, commercial teams in strategic sales presentations where implementation is on the agenda

Requirements:

• 12+ years of experience in client onboarding, system implementation, or operations support; preferably in the corporate travel or SaaS sectors
• Project Management experience with ability to balance and prioritize deadlines of concurrent projects
• Proven organizational skills with attention to detail
• Excellent communication skills, verbal and written (English required, bilingual a plus)
• Strong skills in MS Office tools, Smartsheet, project tracking tools (e.g., Jira, Asana), and CRM platforms (e.g., Salesforce)
• Familiarity with travel technology and booking platforms such as Spotnana, Concur, Deem, Sabre, Amadeus, or other online booking/GDS tools
• Must be self-motivated and willing to accept change
• Must take ownership of all assigned tasks and project related assignments