Account Manager II - Desk Based Sales

Lumen is a leading provider of AI-powered connectivity solutions, enabling secure and high-performance networking for enterprises and communities. The Account Manager II role focuses on driving new sales and brand awareness through desk-based selling and account management, primarily targeting new customers and supporting team development.

Responsibilities:

• Desk-based prospecting, selling and account management into assigned customer, meeting assigned monthly sales quotas. Proactively solve sales challenges and customer obstacles
• Deliver a strong value proposition during consultative and transactional selling approaches that maximize sales revenue
• Prospect and qualify through calls, emails, social media, internal marketing campaigns, call blitzes, follow up, etc
• Effectively navigate company systems and tools to provide customers with timely quotes, follow up
• Prepare agendas for every customer call, conduct strong customer meetings and identify opportunities from every sales call
• Engage internal resources and support personnel to provide an exceptional customer experience
• Leverage the broader sales resource eco-system to drive high impact opportunities
• Work with urgency through all aspects of the sales cycle through closing
• Maintain updated sales stages and accurate notes in Salesforce.com. Create and maintain account plans as required
• Provide activity reports as required. Forecast and commit monthly sales volume accurately
• Attend assigned meeting and participate in all company training requirements
• Mentor teammates as a senior person on the team and lead by example with a strong attitude, high energy and leadership characteristics

Requirements:

• 4+ years sales experience
• Experience selling similar products and solutions
• Experience selling telecom/telecom solutions
• Advanced sales experience in a similar desk-based or inside/outside role
• History developing new accounts and opening new sales territories a plus
• Ability to conduct an efficient sales call or web-conference
• Prepared, organized and planned approach to daily business pursuits
• Persuasive selling skills and prospecting skills – cold calling, e-mail, social media, messaging, etc
• Effective relationship building. Positive, effective communicator. Team player and coachable. Results-oriented/outcome-driven. Works well when presented with challenges
• Proficiency in Salesforce/CRM
• Work daily with integrity and follow the Lumen Unifying Principles