Associate Customer Success Manager

VOLT AI is a company focused on driving customer satisfaction and growth through effective customer success management. The Associate Customer Success Manager will act as an internal advocate for customers, guiding them through onboarding, ensuring feature adoption, and contributing to the overall success and retention of clients.

Responsibilities:

• Lead new customer onboarding, delivering engaging and effective training to ensure a smooth adoption experience
• Maintain ongoing customer relationships through check-ins, guidance, and best practices to maximize platform value
• Serve as the voice of the customer, relaying valuable insights and feedback to internal teams to inform product improvements
• Foster long-term partnerships that drive customer satisfaction, loyalty, and account expansion. Collaborate with Sales on expansion and cross-sell opportunities
• Serve as Tier 1 support for customers, resolving issues and escalating complex cases to internal teams for prompt resolution

Requirements:

• 5+ years of experience in Customer Success, Account Management, or a related role within SaaS or technology
• Bachelor's degree in Business Administration or related field
• Exceptional communication, presentation, and relationship-building skills, with proven ability to influence stakeholders at all levels
• Experience in a fast-paced startup environment, with adaptability to shifting priorities
• Willingness to travel 50% for customer engagements (implementation, training, and QBRs)