IT Deployment Specialist

We are looking for an IT Deployment Specialist for one of our Fortune 500 clients. This is a Contract role and based out in Hanover Park, IL.

Job Description:
Job Description Title: IT Deployment Specialist
Location: Onsite Hanover Park, IL
Hours: 8am - 5pm Central

Duration of Project: 6+ months
Project: Laptop Refresh Initiative

Position Summary

We are seeking an IT Deployment Specialist to participate in a laptop upgrade project for our US-based remote workforce. While the hardware is physically housed and shipped from our centralized warehouse, you will serve as a facilitator between that warehouse and the end-user.

This role focuses on the logistical "magic" of getting new tech into employees' hands and getting old tech back all without being in the same room as the hardware or the user. You will be the primary point of contact for remote users you are upgrading, ensuring their transition to new hardware is friction-less and professional.

Essential Duties and Responsibilities

Facilitate Laptop Exchanges/Upgrades: Initiate the laptop refresh process per assigned user, which includes ticket creation, ensuring device shipments, and assisting with remote setup if necessary.
Virtual Logistics Coordination: Interface with the centralized warehouse team to trigger shipments, track deliveries, and ensure 100% equipment delivery and recovery
Troubleshooting: Follow established runbooks to resolve any "Day 1" issues remotely, such as VPN connectivity, software installations, or general OS/software configurations. Escalate any unresolvable issues to fellow IT team members.
Documentation/Ticketing: Maintain real-time updates in our ticket system and documentation to ensure we know the status of each replacement.

Qualifications and Skills

Technical Setup & Support: 2+ years of experience in IT Support with focus on remote troubleshooting
Platform Knowledge: Must have experience with Microsoft Intune, Microsoft Windows, and MacOS
Communication: Superior written and verbal communication. You must be able to guide users through hardware/software setups clearly over a video call.
Organization: High level of autonomy. You will be managing multiple laptop refresh requests concurrently and will need to be able to self-manage ticket load, support, shipping dates, and project deadlines across multiple US time zones.