Software Program Manager, Software Engineering Operations
Massachusetts, United States of America
Full Time
1 hour ago
No H1B
Key skills
GoAIJiraConfluenceLeadershipCommunication
About this role
Role Overview
Drive Software Program Execution
Lead planning and execution for key software initiatives, including project schedules, milestones, dependencies, deliverables, and execution status
Partner closely with software engineering leaders to ensure work is prioritized, tracked, and delivered effectively
Drive Cross-Functional Software Program Alignment
Partner with teams across the software delivery lifecycle, including development, test, DevOps, and field organizations
Drive alignment on priorities, dependencies, risks, release readiness, and customer commitments to ensure coordinated execution across programs
Support Release Planning and Readiness
Partner with engineering and product teams to plan software releases, track release scope, coordinate readiness reviews, manage defect and issue visibility, and support go/no-go decision-making
Provide Visibility and Operating Cadence
Establish and maintain clear dashboards, status reporting, risk registers, milestone tracking, and communication rhythms
Provide concise updates to engineering leadership and executives on progress, risks, dependencies, and tradeoffs
Coordinate Customer-Impacting Issues
Drive visibility and follow-through on customer-facing software issues, escalations, and commitments
Work with engineering, support, product, and field teams to track ownership, mitigation plans, and resolution status
Improve Engineering Operations
Identify opportunities to improve planning, Jira workflows, release tracking, status reporting, bug triage, dependency management, and overall engineering execution
Implement practical, lightweight processes that improve predictability without creating unnecessary overhead
Facilitate Prioritization and Tradeoff Discussions
Help teams evaluate competing priorities, resource constraints, schedule risks, and customer commitments
Ensure decision points are surfaced clearly and resolved with the right stakeholders
Maintain Project Artifacts and Decision Records
Ensure project plans, schedules, risks, decisions, dependencies, and execution status are documented and accessible
Partner with engineering and architecture teams to ensure technical documentation ownership remains clear
Requirements
4 + years of experience in software project or program management
Strong knowledge of modern methodologies, AI workflows, and proficiency with tools such as Jira and Confluence
Excellent communication and coordination skills, with the ability to collaborate across teams
Proven ability to manage multiple priorities in a fast-paced startup environment
Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, or equivalent experience)
Benefits
equity, cash, and incentives
health and retirement benefits
medical, dental, and vision coverage
disability and life insurance
dependent care flexible spending account
accidental injury insurance
pet insurance
generous paid holidays
401(k) with company match
Open Time Off (OTO) for regular full-time exempt employees